Med Spa Chicago, IL

"Celia is the bomb.com!!! Super sweet, so thorough and just all around a great experience and nice time talking with her. Had the Treat your Kitty Nice and Pretty done which includes a full Brazilian wax & vajacial afterwards and it was great from start to finish. Not to mention this was my first time getting waxed after having my baby and it was just a smooth & painless relaxing procedure. Never had it like that before so I’m glad I found her!"

"Vanessa was amazing, I thought it would be awkward at first but no, it was the opposite."

"First the good - I got a package for 6 sessions of radio frequency treatments and my esthetician Celia was absolutely amazing. Not only did I see results, it was also always a joy to chat with her. Highly recommend her. Now the bad - They kept messing up the IOU. Basically, we are allowed to split up the payment for a package into three or less installments with them. But multiple times, they kept telling me that my remaining balance was something that definitely seemed like more to me. The first time, I was okay with it because calculation errors happen. The second time it was a lot. But the third time, things got really inflated. I did my calculation and showed them but they said they needed to consult with their manager (fair enough). So the manager gives me a call back and leaves me a voicemail saying a ridiculous number that is owed (like more than double of what I had calculated). Then when we were able to get on the call, I walked her through the calculation. She seemed very miffed about it but ultimately she realized I was right. However, after that entire ordeal, I wasn’t given a single apology. Her reaction was like “Okay, I updated your IOU.” and that was it. No “sorry about that” or anything at all. So, I don’t know if I was the only one who faced this, but you can’t expect your customers to constantly correct the math for you. Especially, the first two times when they were wrong, they were off by $50-75. So to a customer it may not even be noticeable given the high cost of the services, and that is dangerous. And if you do mess up, the least you can do - after putting the customer through the ordeal - is offer a sincere apology and some reassurance. As much I loved Celia, the accounting experience left a very sour taste in my mouth and I don’t think I would like to return there."

"I booked an appointment back on May 27th which was a Thursday. I knew i was not going to be able to keep my appointment. So i canceled my appointment on Monday before i was scheduled. I asked for my deposit back several times since you had to put it down to reserve an appointment . Nobody never returned my call and my deposit was not returned. It’s now June 13th. I found the staff to be very unprofessional and inconsiderate of my time and money. My recommendation stands is don’t go!! If they treat you like this before being serviced then it only leaves little room for the imagination as to what spirit they’ll work in throughout the process."

"The service provided by Vanessa was excellent! I recently had a Vajacial & a sugar Brazilian wax for the first time. I was extremely nervous at first, but she answered all my questions. Vanessa is very knowledgeable about everything which made me very comfortable. I felt like I was talking to one of my friends. I also love the fact all the products they use is all natural. As soon as I walked in the staff was friendly & professional I will be returning for other services soon."